Frequently Asked Questions

Question 1

Where does my content go, and what exactly is sent?

Accepted Answer

Content you select is sent to Sideconvo's servers and stored in a vector database that powers search and question-answering. Per item, that's the post or term ID, title, URL, body content as HTML, featured image URL, last-modified timestamp, and your site's namespace. Content you don't select is never sent, and nothing is transmitted until you connect a valid account. If you operate under GDPR, CCPA, or similar, it's on you as the site owner to tell visitors your content is indexed by an AI platform and to reference Sideconvo's privacy policy in your own privacy documentation.

Question 2

Will it slow my site down?

Accepted Answer

Front-end impact is limited to the widget script and, if enabled, the search query. Search results are cached in two layers with a TTL you control, and indexing runs in background batches sized to your server's memory rather than during page loads.

Question 3

What does it cost?

Accepted Answer

The plugin is free and there's a free Sideconvo plan to start on. Some features, voice included, depend on your plan; locked features show a padlock with an upgrade path, and billing is handled in wp-admin via Stripe. See plans →

Question 4

Can visitors use their voice?

Accepted Answer

Yes. The agent supports chat and voice (Speak) mode. Set the mode per button in the Sideconvo Button block, and test voice yourself in the Agent Playground. Availability depends on your plan.

Question 5

How do I re-index everything from scratch?

Accepted Answer

Use Full Scan on the Sync screen to check every indexed item, not just recently updated ones, then fix what it surfaces. Bulk actions in the post list can queue large batches at once.

Question 6

What happens if I deactivate the plugin?

Accepted Answer

Your sync data is preserved, and reactivating resumes syncing from where it left off. Uninstalling is different: it permanently deletes all plugin data — sync state and settings — from WordPress. Your content stays in Sideconvo's database either way.

Question 7

How do I disconnect or start over?

Accepted Answer

Sideconvo → Settings → Reset Plugin removes the API key from WordPress and returns you to the splash screen so you can reconnect. Your content in Sideconvo, your subscription, and your conversation history are unaffected.

Question 8

Where do I download it?

Accepted Answer

Free on the official directory: wordpress.org/plugins/sideconvo →

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