All FAQs

We offer simple “one-size fits most” pricing that caters to 95% of our site audience’s requirements and intended use. For more granular information, please visit our Terms of Service.

If you are unsure if your site will fit into our audience’s profile, please reach out to our team with your:

• website URL
• website size (unique URLs)
• website DAU (daily average users)
• knowledge repository size (number of files and average file size)

and we will be happy to answer all your questions. At this time, our app will not onboard sites with more than 1500 unique URLs in a self-service fashion.

Understanding how Sideconvo works is the first step to answering this question.

Sideconvo indexes all your website URLs and any additional knowledge you upload and stores it in a vector database. Additionally, your site description and special instructions are used as foundational instructions. When you have a conversation with Sideconvo, the answer is constructed exclusively from this knowledge, your site description and any special instructions you provide.

Experiment in the Playground with conversations and observe the related links that are presented with the Sideconvo response. If you do not find what you expect:

• Go to Sitemap & URLs and confirm your content is in Active state. You can use the search filter to find the page by URL or page title.
• If it is found, click on it and review the content preview. Did it capture what you published on the page? Does the page have what you were looking for? If there was an error crawling the page or if you made an update to your website page, you can always manually recrawl the page to ingest the information again.
• If it is not found, add the URL manually by tapping on the New URL button on Sitemap & URLs and Sideconvo will visit the page and ingest its content.
• Responses will immediately be reflected after the page is crawled. Confirm the result is to your liking by trying the conversation again in the Playground in a new session.

If the above does not work for you, the problem could be that other content is ranking higher in the results. If you think this is the case, consider the content on that page:

• Is the content secondary or not important to the experience you want to provide? If yes, you can exclude it from Sitemap & URLs.
• If your site is a store, consider excluding category and tag pages if your product pages are individually indexed.
• Is the content on that page ‘richer’ or better structured than the content on the page you expect? Consider improving your website pages by better structuring your content across the two pages.
• Responses will immediately be reflected after the page is crawled. Confirm the result is to your liking by trying the conversation again in the Playground in a new session.

Finally, the process for Knowledge & PDFs is mostly the same.

All our payments are securely handled by Stripe. Since Sideconvo is a subscription service, Stripe requires the ability to save your card details on file for future renewals. Occasionally, banks may flag or decline a transaction specifically when a merchant attempts to save credentials for recurring billing, even if the card works fine for one-time purchases. We recommend checking with your bank to authorize the subscription or trying a different card.

The most reliable way to ensure 100% coverage of your website is to have a valid sitemap.xml accessible. Without a sitemap acting as a roadmap, our crawler discovers content by simply following links starting from your homepage, which may not reach every page on larger or complex websites. If adding a sitemap isn’t possible, you can also use our “Bulk Add” feature to manually upload a list of specific URLs you want the system to learn from.

You can delete a file by hovering over it in the list and clicking the Delete icon (trash can) or by opening its Details View and clicking the Delete icon in the header.

Excluding a file removes it from the assistant’s active knowledge base, so its content won’t be used in answers. The file is not deleted and can be “Re-included” later.

• Rename: This changes the “friendly title” of the file to make it easier to find in your list. It doesn’t change the file’s content.
• Edit: This allows you to manually change the extracted markdown content that the assistant uses. This is for fine-tuning or correcting extraction errors.
• Update: This replaces the entire file with a new version (e.g., replacing v1 of a document with v2).

Simply click the file name in the list. A panel will open on the right showing a preview of the file’s content as markdown. This extracted markdown is the exact information the assistant uses.

• Error: The system could not process your file. The error message (e.g., “file is password protected”) will tell you what to fix before you re-upload it.
• Warning: The system found a potential issue (e.g., “might contain harmful content”), but the file may still be usable.

• Show All Active: Displays all files that are currently being used by your assistant as a knowledge source.
• Show All Files: Displays every file you have ever uploaded, including those that are “Active” and those you have “Excluded.”