All FAQs

Hosts or subdomains are different sections of your website. For example, your main site might be https://www.your-site.com and your blog might be blog.your-site.com. By confirming which ones to include, you are telling Sideconvo which parts of your website it should use for its knowledge.

Sideconvo begins an automated analysis of your website to detect its structure, such as how many pages it has and if it uses multiple subdomains (e.g., blog.your-site.com).

The setup process is very quick! Most users can complete all the steps, from entering their URL to activating their subscription, in under five minutes.

First, try opening the link in a new tab to see if it works. If it does, you can use the “Recrawl” function to try again. If the link is permanently broken, you can “Delete” it to remove it from the list.

These are URLs that the system tried to crawl but could not access. This is often due to the page being temporarily down, a broken link (404 error), or a server issue. The reason for the failure is usually displayed with the link.

Excluding a URL is like archiving it; it’s removed from the knowledge base but can be brought back later. Deleting a URL (from “My Links” or “Failed Links”) is a permanent removal from the system.

You only have direct delete permissions over URLs you have explicitly curated. To delete a discovered link, you must first “Save to My Links”, and then you can delete it from there.

Yes. Recrawling a page will always replace any manual edits with the fresh content from the live web page.

You need to trigger a “Recrawl”. Find the URL in the list and click the circular arrow icon. This tells the system to visit the page again and fetch the latest content.

Excluding a link removes it from your Sideconvo’s active knowledge base, meaning its content won’t be used to answer questions. However, the system still remembers the URL, and you can see it by selecting the “Excluded Links” filter.