All FAQs

You can either click the + Add File button to select files from your computer, or you can drag and drop files directly onto the file list area at any time.

The system accepts common file types, including PDF, PPTX, DOCX, CSV, and TXT.

This screen is your central repository for non-website content. You can upload files like PDFs, presentations, and text files to give your assistant a deeper knowledge base beyond your public website pages.

If you enter the wrong URL, it’s best to cancel the process if possible. If you complete the setup with the wrong URL, you may need to delete that site from your dashboard and start the onboarding process again with the correct URL.

You will need to wait until the initial preparation and crawling are complete. Once the status changes, you’ll have full access to manage your AI, customize its settings, and install it on your website.

The time can vary depending on the size and complexity of your website. For smaller sites, it may only take a few minutes. For larger sites with many pages, it might take a bit longer.

This status indicates that Sideconvo is actively crawling the pages of your website and building the initial knowledge base for your AI assistant. This is the final step in the setup process.

Yes, if this is the first site you are adding to your account, you will be offered a trial period to explore the features before your first billing cycle begins.

Absolutely. All billing information is handled by Stripe, a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Sideconvo does not store your credit card details on its servers.

Yes, you can typically manage your subscription, including upgrading or downgrading your plan, from your account settings after the initial setup is complete.