Frequently Asked Questions

Question 1

Can I add more than one Sideconvo Button to a page?

Accepted Answer

Yes. You can insert the block multiple times on the same page. Each instance can have completely different settings — for example, one button for "Ask about pricing" and another for "Get technical support", each with its own Starting Message.

Question 2

Can I use it outside Gutenberg — in Elementor, for example?

Accepted Answer

Yes. The plugin also includes a dedicated Elementor widget with the same customisation options, available in the Elementor editor panel.

Question 3

The button shows but the chat widget doesn't open when clicked. What's wrong?

Accepted Answer

This almost always means the Site ID has not been configured, or the Sideconvo service URL is not reachable. Go to WordPress Admin → Sideconvo Settings, confirm your Site ID is saved, and check your environment's base URL is using HTTPS.

Question 4

Does the rotating text animation respect reduced-motion preferences?

Accepted Answer

Yes. The plugin includes prefers-reduced-motion CSS support, so visitors who have enabled reduced-motion in their operating system settings will see a simplified, non-animated version of the button.

Question 5

How do I remove the button from a page?

Accepted Answer

Click the block in the editor to select it, then press Backspace or open the three-dot block menu and choose Remove block. The button disappears from the published page immediately after saving.

Guide

How to Use the Sideconvo Button Block in WordPress