Frequently Asked Questions

Question 1

When I ask Sideconvo for something it answer with something else. How do I fix this?

Accepted Answer

Understanding how Sideconvo works is the first step to answering this question. Sideconvo indexes all your website URLs and any additional knowledge you upload and stores it in a vector database. Additionally, your site description and special instructions are used as foundational instructions. When you have a conversation with Sideconvo, the answer is constructed exclusively from this knowledge, your site description and any special instructions you provide. Experiment in the Playground with conversations and observe the related links that are presented with the Sideconvo response. If you do not find what you expect: Go to Sitemap & URLs and confirm your content is in Active state. You can use the search filter to find the page by URL or page title. If it is found, click on it and review the content preview. Did it capture what you published on the page? Does the page have what you were looking for? If there was an error crawling the page or if you made an update to your website page, you can always manually recrawl the page to ingest the information again. If it is not found, add the URL manually by tapping on the New URL button on Sitemap & URLs and Sideconvo will visit the page and ingest its content. Responses will immediately be reflected after the page is crawled. Confirm the result is to your liking by trying the conversation again in the Playground in a new session. If the above does not work for you, the problem could be that other content is ranking higher in the results. If you think this is the case, consider the content on that page: Is the content secondary or not important to the experience you want to provide? If yes, you can exclude it from Sitemap & URLs. If your site is a store, consider excluding category and tag pages if your product pages are individually indexed. Is the content on that page 'richer' or better structured than the content on the page you expect? Consider improving your website pages by better structuring your content across the two pages. Responses will immediately be reflected after the page is crawled. Confirm the result is to your liking by trying the conversation again in the Playground in a new session. Finally, the process for Knowledge & PDFs is mostly the same.

Question 2

Why didn’t Sideconvo discover all the pages on my website?

Accepted Answer

The most reliable way to ensure 100% coverage of your website is to have a valid sitemap.xml accessible. Without a sitemap acting as a roadmap, our crawler discovers content by simply following links starting from your homepage, which may not reach every page on larger or complex websites. If adding a sitemap isn't possible, you can also use our "Bulk Add" feature to manually upload a list of specific URLs you want the system to learn from.

Question 3

What should I do about a “Failed Link”?

Accepted Answer

First, try opening the link in a new tab to see if it works. If it does, you can use the "Recrawl" function to try again. If the link is permanently broken, you can "Delete" it to remove it from the list.

Question 4

What are “Failed Links”?

Accepted Answer

These are URLs that the system tried to crawl but could not access. This is often due to the page being temporarily down, a broken link (404 error), or a server issue. The reason for the failure is usually displayed with the link.

Question 5

What’s the practical difference between Excluding and Deleting a URL?

Accepted Answer

Excluding a URL is like archiving it; it's removed from the knowledge base but can be brought back later. Deleting a URL (from "My Links" or "Failed Links") is a permanent removal from the system.

Question 6

Why can’t I delete a URL from the “Discovered Links” filter?

Accepted Answer

You only have direct delete permissions over URLs you have explicitly curated. To delete a discovered link, you must first "Save to My Links", and then you can delete it from there.

Question 7

If I manually edit a URL’s content, will my changes be overwritten by a recrawl?

Accepted Answer

Yes. Recrawling a page will always replace any manual edits with the fresh content from the live web page.

Question 8

A page on my website has been updated. How do I update it here?

Accepted Answer

You need to trigger a "Recrawl". Find the URL in the list and click the circular arrow icon. This tells the system to visit the page again and fetch the latest content.

Question 9

What happens when I “Exclude” a link?

Accepted Answer

Excluding a link removes it from your Sideconvo’s active knowledge base, meaning its content won't be used to answer questions. However, the system still remembers the URL, and you can see it by selecting the "Excluded Links" filter.

Question 10

Why can’t I find a specific URL when I use the search bar?

Accepted Answer

The search function is tied to your current filter. If you're searching for a URL that's in "Discovered Links" but you have the "My Links" filter active, it won't appear. Try clearing the filter to "Show All Active" and search again.

Question 11

What is the difference between “My Links” and “Discovered Links”?

Accepted Answer

"Discovered Links" are pages found automatically by the system. "My Links" is a curated list that you manage directly. Saving a URL to "My Links" gives you more control, such as the ability to delete it. All URLs you add are in ‘My Links’.

Question 12

Why can’t I view the details of a URL while it’s being crawled?

Accepted Answer

The Details View is disabled during the crawling process because the content is actively being updated. The view will become available as soon as the crawl is successful and complete.

Question 13

What does it mean to “crawl” a URL?

Accepted Answer

Crawling is the process where the system visits a web page, reads its content, and formats it into a structured document (markdown) that Sideconvo can use.

Question 14

Can I add more than one URL at a time?

Accepted Answer

Yes. In the "+ New URL" screen, you can paste a list of URLs. Just make sure each URL is on a new line.

Question 15

How do I add a new URL to my knowledge base?

Accepted Answer

Click the "+ New URL" button, paste the full URL (or a list of URLs), and click "Add URLs". The system will then crawl the page to extract its content.

Question 16

How does the system get its initial list of URLs?

Accepted Answer

The system automatically discovers pages by crawling your website's sitemaps. These initial pages appear under the "Discovered Links" filter.

Question 17

What is the main purpose of the “Sitemap & URLs” screen?

Accepted Answer

This screen is the control center for all the web page content your assistant uses to answer questions. You can add new pages, update existing ones, and manage the overall knowledge base.