When I ask Sideconvo for something it answer with something else. How do I fix this?

Understanding how Sideconvo works is the first step to answering this question.

Sideconvo indexes all your website URLs and any additional knowledge you upload and stores it in a vector database. Additionally, your site description and special instructions are used as foundational instructions. When you have a conversation with Sideconvo, the answer is constructed exclusively from this knowledge, your site description and any special instructions you provide.

Experiment in the Playground with conversations and observe the related links that are presented with the Sideconvo response. If you do not find what you expect:

• Go to Sitemap & URLs and confirm your content is in Active state. You can use the search filter to find the page by URL or page title.
• If it is found, click on it and review the content preview. Did it capture what you published on the page? Does the page have what you were looking for? If there was an error crawling the page or if you made an update to your website page, you can always manually recrawl the page to ingest the information again.
• If it is not found, add the URL manually by tapping on the New URL button on Sitemap & URLs and Sideconvo will visit the page and ingest its content.
• Responses will immediately be reflected after the page is crawled. Confirm the result is to your liking by trying the conversation again in the Playground in a new session.

If the above does not work for you, the problem could be that other content is ranking higher in the results. If you think this is the case, consider the content on that page:

• Is the content secondary or not important to the experience you want to provide? If yes, you can exclude it from Sitemap & URLs.
• If your site is a store, consider excluding category and tag pages if your product pages are individually indexed.
• Is the content on that page ‘richer’ or better structured than the content on the page you expect? Consider improving your website pages by better structuring your content across the two pages.
• Responses will immediately be reflected after the page is crawled. Confirm the result is to your liking by trying the conversation again in the Playground in a new session.

Finally, the process for Knowledge & PDFs is mostly the same.